Global Agent Performance Optimization (APO) Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes. Scope of the Report: This report studies the Agent Performance Optimization (APO) market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Agent Performance Optimization (APO) market by product type and applications/end industries. With today’s complex and omnichannel customer journeys, executives and organizations should strive to get everything they can out of their workforce management system. The bottom line is that optimizing contact center and call center performance will help to develop a competitive advantage as agent productivity is improved, customers’ needs are proactively met, and, ultimately, revenues are increased. A Workforce Management solution can have a profound impact on all areas of the customer service – from long-term planning and intraday management, to follow-up and performance management. The market is growing at a very rapid pace and with rise in technological innovation, competition a ...
Table of Contents 1 Agent Performance Optimization (APO) Market Overview 1.1 Product Overview and Scope of Agent Performance Optimization (APO) 1.2 Classification of Agent Performance Optimization (APO) by Types 1.2.1 Global Agent Performance Optimization (APO) Revenue Comparison by Types (2017-2023) 1.2.2 Global Agent Performance Optimization (APO) Revenue Market Share by Types in 2017 1.2.3 Cloud Based 1.2.4 On Premises 1.3 Global Agent Performance Optimization (APO) Market by Application 1.3.1 Global Agent Performance Optimization (APO) Market Size and Market Share Comparison by Applications (2013-2023) 1.3.2 Small & Mid-sized Businesses 1.3.3 Large Enterprises 1.4 Global Agent Performance Optimization (APO) Market by Regions 1.4.1 Global Agent Performance Optimization (APO) Market Size (Million USD) Comparison by Regions (2013-2023) 1.4.1 North America (USA, Canada and Mexico) Agent Performance ...
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